Returning Product

When Your Return is Received

A refund to the payment type used for the original order, in the amount of the product (less the return shipping fee and shipping charge if incurred when order was shipped to you) will be issued within 30 business days upon receipt of your package(s). Shipping charges are not refunded, unless we determine the return is the result of our error.

Can I return items from a Buy One Get One (BOGO) offer?

Yes, but your refund amount for each item will be proportionally reduced. When you purchase items as a Buy One Get One offer, the discount reflecting the price of the lowest-priced item is proportionally applied to each eligible item. If any item is returned, the refund will be equal to the original price of the item reduced by the proportional discounted amount. When purchasing items as part of a Buy One Get One (BOGO) promotion, the promotional discount is based on the lowest priced item, then applied to each item proportionately. If you choose to return any of the items, your refund will be reduced to the discounted amount for each item.

Buy One, Get One (BOGO) 50% Off:

Returns are accepted for BOGO 50% Off offers. When you purchase items as a Buy One, Get One 50% Off offer, the discount reflecting the price of the lowest-priced item is proportionally applied to each eligible item. If any item is returned with two different items purchased, the refund will be equal to the original purchase price of the item reduced by the proportional discounted amount less the return shipping fee. If one of two of the same items is returned, the refund will be for the discounted item less the return shipping fee. If both items are returned, a full refund, less the return shipping fee and shipping charge if incurred when order was shipped to you will be given.

Free Gift with Purchase:

Please be aware that if your returned items cause the total value of your order to fall below the required threshold for qualifying for the complimentary gift, you will need to return the free gift as well. To be eligible for a full refund, both the purchased item(s) and the complimentary gift must be returned in their original condition. If the gift is not included with your return, the MSRP value of the gift will be deducted from your refund. Gifts included with your purchases are not individually exchangeable or refundable. We cannot make substitutions for different versions, colors, or variants.

How to Return Defective or Order Issues Products

If you are returning the product due to a problem with your order or if you require a replacement product, please call us at 1-251-900-3028 or email us at support@downynest.com.

How to Exchange a Product

To exchange an item, please return your item and then place a new order for the item you wish to receive. All returns submitted within the 30 days of receipt will be credited back to the card for which they were purchased. Exchange requests made in your return package will be handled as a return and be charged the $12.99 return service fee. Unfortunately, we are unable to make exchanges. You will need to place a new order.